As part of Elucidat’s commitment to providing a reliable, high-quality service to our customers we have provided a Fair Usage Policy (“the policy”) that will ensure a continued positive experience for our entire customer base.

The policy is intended to help protect our customers from overuse of our service and offerings.

General Statement

Customers shall ensure that any applications that access the Elucidat’s services do not place unreasonable burden on or intentionally overuse said service and that such use shall comply with any fair usage limits as outlined here.

The use or launch of any automated system that accesses Elucidat’s services in a manner that sends more request messages to said service in a given period of time than a human can reasonably produce in the same period is prohibited.

Any support or investigations into data will work within a 1% data tolerance.

In addition to the above statement, below we outline specific limits for specific areas of the services provided to customers.

Service

Limit

Concurrent Users - Learners

1,500

Concurrent Users - Authors

25

Pages per course

Recommended: 50
Maximum: 100

Releases per day - SCORM for LMS



2000

Releases per day - Online Link

Releases per day - Backup

Duplication - Courses

30 per day

API

2000 / hour

Uploading assets

Videos: 40MB

Images: 12MB

Resources: 4MB

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